Account Registration Information: When you create an account on TeacherX.app, we collect basic personal information necessary to establish and maintain your account. This includes your full name, email address, phone number, and password. For teachers, we also collect professional information such as your teaching qualifications, certifications, areas of expertise, and years of experience. Parents provide contact information and may include details about their children's educational needs, grade levels, and subject areas where tutoring is needed.

Professional Profile Information: Teachers who create profiles on our platform provide detailed professional information to help parents make informed decisions about tutoring services. This may include educational background, teaching certifications, professional experience, teaching philosophy, availability, and rates. Teachers may also upload profile photos, resume documents, and samples of their work or teaching materials. This information is used to create comprehensive profiles that help facilitate successful matches between teachers and families.

Communication and Messaging: Our platform includes messaging features that allow teachers and parents to communicate about tutoring opportunities. We collect and store these communications to facilitate ongoing relationships and to provide customer support when needed. This includes direct messages between users, responses to job postings, and communications with our customer support team.

Payment and Financial Information: For users who engage in paid transactions through our platform, including premium subscriptions, course purchases, or resource sales, we collect payment information necessary to process these transactions. This includes billing addresses, payment method information, and transaction history. We work with secure third-party payment processors to handle sensitive financial information, and we do not store complete credit card numbers on our servers.

Content and Resources: Teachers who participate in our resource marketplace may upload educational materials, lesson plans, worksheets, and other teaching resources. We collect and store this content along with associated metadata such as subject area, grade level, and pricing information. Users who participate in our community forums and discussion areas provide posts, comments, and other user-generated content.

Usage and Activity Information: We automatically collect information about how you use our Service, including pages visited, features used, time spent on different sections of the platform, and patterns of interaction. This helps us understand user behavior and improve our Service. For teachers, this might include which job postings they view, courses they access, and resources they download. For parents, this includes tutoring searches, profiles viewed, and communication patterns.

Device and Technical Information: We collect information about the devices and technology you use to access our Service, including IP addresses, browser types and versions, operating systems, device identifiers, and mobile device information. This information helps us optimize our Service for different devices and platforms and provides security monitoring capabilities.

Location Information: We may collect general location information based on your IP address to provide location-relevant services, such as showing tutoring opportunities in your area or connecting you with local teachers. We do not collect precise GPS location data unless you specifically enable location services for our mobile application and consent to such collection.

Cookies and Tracking Data: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. This includes session information, user preferences, and analytics data that helps us understand how our Service is used and how we can improve it.

Social Media Integration: If you choose to connect your social media accounts to your TeacherX.app profile, we may collect information from those platforms in accordance with their privacy policies and your privacy settings. This might include profile information, professional connections, and educational background information that can enhance your TeacherX.app profile.

Background Check Information: For teachers who opt into our enhanced verification services, we may collect information from third-party background check providers. This information is used solely to verify credentials and provide additional assurance to parents about the teachers they are considering for tutoring services.

Reference and Verification Information: Teachers may provide references from previous employers, colleagues, or clients. We may contact these references to verify professional experience and qualifications. This information is collected and used only for verification purposes and to help parents make informed decisions about tutoring services.

While children do not directly use our Service or create accounts, parents may provide limited information about their children's educational needs when seeking tutoring services. This information is provided by parents and is used solely to help match families with appropriate tutors. We collect only the minimum information necessary to facilitate these matches, such as grade level, subject areas where help is needed, and general learning preferences or challenges.

We do not collect personal information directly from children, and we do not knowingly allow children under 13 to create accounts or use our Service independently. All interactions regarding children's tutoring needs are conducted through parent accounts, and parents maintain control over any information shared about their children.

We may collect certain categories of sensitive information when necessary for our Service, always with appropriate consent and safeguards. This might include information about learning disabilities or special educational needs when parents provide this information to help find appropriate tutoring support. Such information is treated with extra care and is used only for the specific purpose for which it was provided.

We do not collect unnecessary sensitive information, and we provide clear notice and obtain appropriate consent before collecting any information that might be considered sensitive under applicable privacy laws.

Tutor-Parent Matching: The primary purpose of our platform is to connect qualified teachers with families seeking tutoring services. We use teacher profile information, qualifications, and preferences along with parent requirements and location data to facilitate these matches. Our AI-powered matching system analyzes compatibility factors such as subject expertise, teaching style, availability, and geographic proximity to suggest optimal matches for both teachers and parents.

Account Management and Authentication: We use your account information to create and maintain your user account, authenticate your identity when you log in, and provide personalized access to our Service. This includes managing your profile information, preferences, and account settings, as well as providing password reset and account recovery services when needed.

Communication Facilitation: We use contact information and messaging data to enable communication between teachers and parents through our platform. This includes delivering messages, notifications about new opportunities or inquiries, and facilitating the initial connections that lead to tutoring relationships. We also use this information to provide customer support and respond to user inquiries.

Payment Processing and Financial Services: For users who engage in paid transactions, we use payment and financial information to process subscriptions, course purchases, resource sales, and other financial transactions. This includes managing billing cycles, processing refunds, and maintaining transaction records for accounting and tax purposes.

Service Personalization: We use your usage patterns, preferences, and profile information to personalize your experience on our platform. For teachers, this might include recommending relevant job opportunities, suggesting professional development courses, or highlighting resources that match their teaching areas. For parents, personalization includes showing tutors who match their specific requirements and highlighting relevant educational content.

Content and Resource Management: We use information about user interactions with educational resources to improve our marketplace, recommend relevant materials, and ensure quality control. This includes analyzing which resources are most popular, identifying gaps in available materials, and helping teachers understand what types of content are in demand.

AI and Machine Learning Improvements: We use aggregated and anonymized data to train and improve our AI systems, including our matching algorithms, recommendation engines, and content moderation tools. This helps us provide better matches between teachers and parents, more relevant course and resource recommendations, and improved user experiences across our platform.

Community Features: We use your profile information and activity data to facilitate participation in our educational community, including discussion forums, professional networking features, and collaborative spaces. This helps create a supportive environment where teachers can share experiences, seek advice, and build professional relationships.

Professional Development Services: We use information about your professional background, interests, and learning goals to recommend relevant courses, training opportunities, and professional development resources. This includes tracking course progress, providing certificates of completion, and suggesting advanced learning paths based on your career objectives.

Quality Assurance and Safety: We use various types of information to maintain the quality and safety of our platform, including monitoring communications for inappropriate content, verifying teacher credentials, and ensuring that all users comply with our community standards and terms of service.

Service Analytics and Improvement: We analyze usage patterns, user feedback, and platform performance data to understand how our Service is used and identify opportunities for improvement. This includes analyzing user journeys, identifying common pain points, and measuring the effectiveness of new features or changes to our platform.

Market Research and Development: We use aggregated and anonymized data to understand trends in the tutoring market, identify emerging educational needs, and develop new features or services that better serve our users. This research helps us stay responsive to the evolving needs of teachers and families.

Business Intelligence: We use data analytics to understand our business performance, including user acquisition and retention, revenue patterns, and market trends. This information helps us make informed decisions about platform development, marketing strategies, and business partnerships.

Legal Compliance: We use your information as necessary to comply with applicable laws, regulations, and legal processes. This includes responding to lawful requests from government authorities, complying with tax obligations, and meeting regulatory requirements in jurisdictions where we operate.

Safety and Security: We use information to protect the safety and security of our users and our platform, including detecting and preventing fraud, investigating suspicious activities, and enforcing our terms of service. This includes monitoring for unusual account activity, preventing unauthorized access, and maintaining the integrity of our matching and payment systems.

Dispute Resolution: We may use information to investigate and resolve disputes between users, handle complaints, and provide evidence in legal proceedings when necessary. This includes maintaining records of communications and transactions that may be relevant to resolving conflicts or addressing user concerns.

Service Communications: We use your contact information to send important communications about your account, changes to our Service, security updates, and other service-related notifications. These communications are essential for maintaining your account and ensuring you have current information about our Service.

Marketing and Promotional Communications: With your consent, we may use your information to send marketing communications about new features, courses, resources, or other services that may be of interest to you. You can opt out of these communications at any time through your account settings or by following the unsubscribe instructions in our emails.

User Feedback and Surveys: We may use your contact information to request feedback about your experience with our Service, invite you to participate in user research, or ask for your input on potential new features or improvements.

For users in the European Union and other jurisdictions with comprehensive data protection laws, we process your personal information based on the following legal bases:

Contract Performance: Much of our data processing is necessary to perform our contract with you, including providing the tutoring matching services, processing payments, and maintaining your account.

Legitimate Interests: We process some information based on our legitimate interests in operating and improving our Service, preventing fraud, and ensuring platform safety, always balanced against your privacy rights.

Consent: For certain types of processing, such as marketing communications or optional features, we rely on your explicit consent, which you can withdraw at any time.

Legal Obligations: Some processing is necessary to comply with legal obligations, such as tax reporting or responding to lawful government requests.

Teacher-Parent Connections: The core function of our platform involves sharing teacher profile information with parents seeking tutoring services, and vice versa. When teachers create profiles, they understand that this information will be visible to parents browsing for tutors. Similarly, when parents post tutoring requests, relevant details may be shared with qualified teachers. Users have control over what information they include in their profiles and can adjust privacy settings to limit visibility.

Community Features: Information shared in our community forums, discussion areas, and public comments is visible to other users of our platform. Users should be mindful of what they share in these public spaces and can control their participation in community features through their account settings.

Resource Marketplace: Teachers who sell or share resources through our marketplace have their materials and associated profile information visible to other users. This is necessary for the functioning of our educational resource marketplace and helps buyers make informed decisions about purchases.

Third-Party Service Providers: We work with trusted third-party service providers who help us operate our platform and provide services to our users. These providers may have access to your information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your information. Our service providers include:

Background Check Providers: For teachers who opt into enhanced verification services, we share necessary information with background check providers to verify credentials and professional history. This information is shared only with user consent and is used solely for verification purposes.

Legal Compliance: We may disclose your information when required by law, regulation, or legal process, including responding to court orders, subpoenas, or government requests. We will notify you of such requests when legally permitted to do so and will challenge overly broad or inappropriate requests.

Safety and Security: We may share information when we believe it is necessary to protect the safety of our users, prevent fraud, or address security threats. This includes sharing information with law enforcement when we have a good faith belief that disclosure is necessary to prevent harm or investigate potential criminal activity.

Platform Integrity: We may share information to enforce our terms of service, investigate violations of our community standards, or protect the rights and property of TeacherX.app and our users.

Corporate Transactions: In the event of a merger, acquisition, sale of assets, or other corporate transaction, user information may be transferred as part of that transaction. We will provide notice of any such transfer and will ensure that the acquiring entity agrees to protect your information in accordance with this Privacy Policy.

Due Diligence: We may share information with potential business partners, investors, or acquirers as part of due diligence processes, always under appropriate confidentiality agreements and with safeguards to protect user privacy.

Research and Analytics: We may share aggregated, anonymized, or de-identified information that cannot be used to identify individual users. This information may be used for research, analytics, marketing, or other business purposes and may be shared with partners, researchers, or other third parties.

Industry Insights: We may publish or share general insights about tutoring trends, educational needs, or platform usage patterns using aggregated data that does not identify individual users.

Social Media Integration: If you choose to connect your social media accounts or share content from our platform to social media, information may be shared according to your social media privacy settings and the privacy policies of those platforms.

Referrals and Recommendations: If you use our referral features to recommend our Service to others, we may use your contact information to facilitate these referrals and may share your name with the people you refer.

Encryption: We use industry-standard encryption to protect data both in transit and at rest. All communications between your device and our servers are encrypted using secure protocols, and sensitive data stored in our databases is encrypted using strong encryption algorithms.

Access Controls: We implement strict access controls to ensure that only authorized personnel can access user data, and only to the extent necessary for their job functions. Access is granted on a need-to-know basis and is regularly reviewed and updated.

Network Security: Our infrastructure includes firewalls, intrusion detection systems, and other network security measures to protect against unauthorized access and cyber threats. We regularly monitor our systems for suspicious activity and potential security incidents.

Secure Development Practices: We follow secure coding practices and conduct regular security reviews of our software to identify and address potential vulnerabilities. Our development team receives ongoing security training and follows industry best practices for secure application development.

Employee Training: All employees receive comprehensive training on data privacy and security practices. We maintain strict policies regarding the handling of user data and regularly update our training programs to address emerging threats and best practices.

Background Checks: Employees with access to user data undergo background checks and sign confidentiality agreements as part of their employment. We maintain strict policies regarding data access and use by our team members.

Incident Response: We have established procedures for responding to potential security incidents, including immediate containment measures, investigation protocols, and user notification procedures when required by law or when we believe users may be affected.

Regular Audits: We conduct regular security audits and assessments to evaluate the effectiveness of our security measures and identify areas for improvement. We also work with third-party security experts to conduct penetration testing and vulnerability assessments.

Data Center Security: Our data is stored in secure data centers with multiple layers of physical security, including access controls, surveillance systems, and environmental protections. These facilities are operated by reputable providers who maintain high security standards.

Device Security: We implement security measures for all devices used to access user data, including encryption, access controls, and remote wipe capabilities for lost or stolen devices.

In the unlikely event of a data breach that may affect your personal information, we will:

We maintain cyber insurance and have established relationships with forensic experts and legal counsel to ensure we can respond effectively to any security incidents.

Adequacy Decisions: When possible, we transfer data to countries that have been deemed to provide adequate protection for personal data by relevant authorities, such as the European Commission's adequacy decisions.

Standard Contractual Clauses: For transfers to countries without adequacy decisions, we use Standard Contractual Clauses approved by relevant authorities to ensure appropriate protection for your personal data.

Additional Safeguards: We implement additional technical and organizational measures to protect data during international transfers, including encryption, access controls, and regular monitoring of data processing activities.

If you are located in the European Union or other jurisdictions with specific rights regarding international data transfers, you have the right to

Right to Access: You have the right to request access to the personal information we hold about you. You can view and update much of your information through your account dashboard, and you can request additional information by contacting our privacy team.

Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. We provide tools to export your data, including your profile information, communications, and other content you have created on our platform.

Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most of your information directly through your account settings, and you can contact us for assistance with corrections that cannot be made through your account.

Profile Management: Teachers can update their professional profiles, qualifications, and availability at any time. Parents can modify their tutoring requirements and contact information through their account settings.

Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent for processing based on consent.

Right to Restriction: You may request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or object to processing based on legitimate interests.

Account Deletion: You can delete your account at any time through your account settings. When you delete your account, we will remove your personal information in accordance with our data retention policies, though some information may be retained for legal or legitimate business purposes.

Right to Object: You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in our emails.

Consent Withdrawal: For processing based on consent, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Email Communications: You can control the types of email communications you receive from us through your account settings. You can opt out of marketing emails while continuing to receive important service-related communications.

Push Notifications: If you use our mobile application, you can control push notifications through your device settings or app preferences.

SMS Communications: If you provide a phone number, you can opt out of SMS communications by following the instructions in our messages or contacting our support team.

To exercise any of these rights, you can:

We will respond to your requests within the timeframes required by applicable law, typically within 30 days. We may need to verify your identity before processing certain requests to protect your privacy and security.

Essential Cookies: These cookies are necessary for our website to function properly and cannot be disabled. They enable core functionality such as user authentication, account access, and security features. Without these cookies, our Service would not work properly.

Performance and Analytics Cookies: We use these cookies to understand how users interact with our platform, which pages are most popular, and how we can improve our Service. This information is typically aggregated and anonymized.

Functionality Cookies: These cookies remember your preferences and settings to provide a more personalized experience. They may remember your language preferences, display settings, or other customization options.

Marketing and Advertising Cookies: With your consent, we may use cookies to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These cookies may track your browsing behavior across different websites.

Some cookies on our platform are set by third-party services we use, such as analytics providers or payment processors. These third parties have their own privacy policies governing their use of cookies and tracking technologies.

Browser Settings: You can control cookies through your browser settings, including blocking all cookies, blocking third-party cookies, or deleting existing cookies. Please note that blocking essential cookies may affect the functionality of our Service.

Cookie Consent Management: We provide a cookie consent management tool that allows you to control which types of cookies you accept. You can access this tool through our website and update your preferences at any time.

Opt-Out Tools: For advertising cookies, you can use industry opt-out tools to limit tracking across multiple websites. We provide links to these tools in our cookie consent management interface.

We use third-party payment processors to handle financial transactions securely. These processors have access to payment information necessary to process transactions but are bound by strict confidentiality and security requirements. They may have their own privacy policies governing their use of your information.

If you choose to connect social media accounts to your TeacherX.app profile, information may be shared between our platform and those social media services according to your privacy settings on those platforms. We recommend reviewing the privacy policies of any social media services you connect to your account.

We use third-party analytics services to understand how our platform is used and to identify opportunities for improvement. These services typically receive aggregated or anonymized data and are bound by confidentiality agreements.

We use third-party services for email delivery, SMS notifications, and other communications. These services have access to the information necessary to deliver communications but are prohibited from using this information for their own purposes.

We retain account information for active accounts indefinitely to provide ongoing service. When you delete your account, we typically delete your personal information within 30 days, though some information may be retained longer for legal or legitimate business purposes.

We retain communication records, including messages between users and customer support interactions, for a reasonable period to provide ongoing service and resolve disputes. These records are typically deleted after 2-3 years unless longer retention is required for legal reasons.

We retain financial and transaction records as required by applicable laws and regulations, typically for 7 years or as required by tax and accounting regulations in relevant jurisdictions.

Information retained for legal compliance, safety, or security purposes may be kept for longer periods as required by applicable laws or as necessary to protect the safety and security of our users and platform.

Parents maintain complete control over any information shared about their children on our platform. This information is used solely to facilitate tutoring matches and is not used for any other purposes without explicit parental consent.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

Any information about children shared on our platform is provided by parents in the context of seeking educational services. We treat this information with special care and use it only for the specific educational purposes for which it was provided.

We will notify you of changes to this Privacy Policy by:

Your continued use of our Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may discontinue using our Service and delete your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy. We will maintain previous versions of our Privacy Policy for your reference and will clearly indicate when changes have been made.