Terms and Conditions

Terms and Conditions for TeacherX.app

Effective Date: August 22, 2025

Last Updated: August 22, 2025

Acceptance of Terms

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and TeacherX.app ("TeacherX," "we," "us," or "our") governing your access to and use of the TeacherX.app website, mobile application, and related services (collectively, the "Service").

By accessing, browsing, registering for, or using our Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use our Service.

These Terms apply to all users of our Service, including teachers seeking tutoring opportunities, parents looking for educational support for their children, and any other individuals or entities using our platform. Different provisions may apply to different types of users as specified throughout these Terms, reflecting the distinct roles and responsibilities of teachers and parents within our educational marketplace.

You represent and warrant that you have the legal capacity to enter into this Agreement. If you are using our Service on behalf of an organization, educational institution, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms, and your agreement to these Terms will be treated as the agreement of such entity.

Our Service is designed for adult users who are either qualified teachers seeking professional opportunities or parents seeking educational support for their children. We do not provide services directly to children, and all interactions regarding children's educational needs are conducted through parent accounts with appropriate parental oversight and consent.

By continuing to use our Service after any modifications to these Terms, you agree to be bound by the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates or changes that may affect your use of our Service.

Description of Service

TeacherX.app is a comprehensive educational marketplace and professional networking platform that connects qualified teachers with families seeking tutoring services. Our Service operates as an intermediary platform that facilitates connections between educators and parents while providing additional resources and tools to support the educational community

Core Platform Services

Tutor-Parent Matching System: Our primary service is an AI-powered matching system that connects qualified teachers with parents seeking tutoring services for their children. Teachers create detailed professional profiles showcasing their qualifications, experience, teaching specialties, and availability. Parents post tutoring requests specifying their children's educational needs, preferred subjects, grade levels, and other relevant requirements. Our sophisticated matching algorithm analyzes these profiles and requirements to suggest optimal matches based on factors such as subject expertise, teaching experience, geographic proximity, availability, and compatibility indicators.

Professional Networking and Community: TeacherX.app serves as a professional networking platform for educators, providing community features that enable teachers to connect with peers, share experiences, discuss teaching strategies, and build professional relationships. Our community forums and discussion areas create spaces for meaningful professional dialogue and collaboration among educators with diverse backgrounds and specialties.

Educational Resource Marketplace: We operate a comprehensive marketplace where teachers can upload, share, and sell educational resources including lesson plans, worksheets, teaching materials, and other educational content. This marketplace serves both as a revenue opportunity for teachers and as a resource for educators seeking high quality teaching materials. All resources undergo quality review processes to ensure they meet educational standards and provide value to the teaching community.

Professional Development Platform: Our Service includes access to professional development courses, training programs, and educational content designed to help teachers enhance their skills, stay current with educational trends, and advance their careers. These courses cover various topics including teaching methodologies, subject specific training, technology integration, and professional skills development.

Communication and Collaboration Tools: We provide secure communication tools that enable teachers and parents to connect, discuss tutoring arrangements, and maintain ongoing communication about educational progress. These tools are designed to facilitate professional relationships while maintaining appropriate boundaries and safety measuresproximity, availability, and compatibility indicators.

Service Philosophy and Approach

Quality-Focused Matching: Our platform prioritizes quality over quantity in matching teachers with families. We implement verification processes for teacher credentials, encourage detailed profiles that showcase teaching expertise, and provide tools for parents to make informed decisions about tutoring services. Our goal is to facilitate meaningful, successful educational relationships that benefit both teachers and students.

Professional Standards: We maintain high professional standards throughout our platform, requiring teachers to demonstrate their qualifications and encouraging professional conduct in all interactions. Our community guidelines and terms of service reflect the professional nature of educational services and the importance of maintaining trust and safety in educational relationships.

Educational Excellence: All aspects of our Service are designed to support educational excellence, from the quality of teachers on our platform to the resources available in our marketplace. We believe that connecting qualified, passionate educators with families seeking educational support creates opportunities for meaningful learning and academic growth.

Technology-Enhanced Education: We leverage technology to improve the efficiency and effectiveness of educational connections while maintaining the human element that is essential to quality education. Our AI-powered matching system, user-friendly interfaces, and communication tools are designed to enhance rather than replace the personal relationships that drive successful educational outcomes.

Platform Ecosystem

Multi-Stakeholder Environment: Our platform serves multiple stakeholders in the educational ecosystem, primarily teachers and parents, each with distinct needs and objectives. Teachers benefit from access to tutoring opportunities, professional development resources, and a supportive community of peers. Parents benefit from access to qualified tutors, transparent information about teacher qualifications, and tools to find appropriate educational support for their children.

Geographic and Subject Diversity: TeacherX.app serves users across diverse geographic locations and educational subjects, from elementary school basics to advanced academic topics. Our platform accommodates various teaching formats including in-person tutoring, online instruction, and hybrid approaches, providing flexibility to meet the diverse needs of families and teachers.

Continuous Improvement: We continuously enhance our Service based on user feedback, educational research, and technological advances. Our development priorities focus on improving matching accuracy, enhancing user experience, expanding educational resources, and maintaining the highest standards of safety and professionalism.

Service Limitations and Scope

Intermediary Role: TeacherX.app serves as an intermediary platform that facilitates connections between teachers and parents. We do not directly provide tutoring services, employ teachers, or guarantee specific educational outcomes. The actual tutoring relationships and arrangements are established between teachers and parents, with our platform providing the tools and environment to support these connections.

Independent Contractor Relationships: Teachers using our platform are independent contractors who provide their services directly to families. We do not control the specific methods, timing, or content of tutoring services, though we do provide guidelines and standards to support quality educational experiences.

Parental Responsibility: Parents maintain full responsibility for decisions regarding their children's education, including the selection of tutors, approval of educational approaches, and oversight of tutoring relationships. Our platform provides information and tools to support these decisions but does not replace parental judgment and oversight.

Educational Outcomes: While our platform is designed to facilitate successful educational relationships, we cannot guarantee specific academic outcomes or results. Educational success depends on many factors including student engagement, parental support, teacher student compatibility, and individual learning needs that extend beyond our platform's direct influence.

User Accounts and Eligibility

Account Creation and Requirements

Eligibility Criteria: To create an account on TeacherX.app, you must be at least 18 years of age and have the legal capacity to enter into binding agreements. Our Service is designed for adult users who are either qualified teachers seeking professional opportunities or parents seeking educational support for their children. We do not permit account creation by minors, and all users must provide accurate, current, and complete information during the registration process.

Account Types and Verification: We offer different account types designed for specific user roles within our educational marketplace. Teacher accounts require verification of educational credentials, teaching experience, and professional qualifications. This verification process may include review of diplomas, certifications, employment history, and professional references. Parent accounts require basic identity verification and contact information to ensure the safety and security of our platform community.

Professional Credentials for Teachers: Teachers must provide documentation of their educational background, teaching certifications, and relevant professional experience. We may require submission of official transcripts, teaching licenses, certification documents, and professional references. Enhanced verification options are available for teachers who wish to demonstrate additional qualifications or undergo background checks to provide extra assurance to parents.

Account Security and Maintenance: Users are responsible for maintaining the security and confidentiality of their account credentials, including usernames and passwords. We strongly recommend using strong, unique passwords and enabling two-factor authentication where available. Users must promptly notify us of any unauthorized access to their accounts or any security breaches that come to their attention.

Account Information Accuracy: Users must maintain accurate and up-to-date account information, including contact details, professional qualifications, and profile information. Teachers must promptly update their profiles to reflect changes in qualifications, availability, or other relevant professional information. Parents must ensure their contact information and tutoring requirements remain current to facilitate effective matching and communication.

Geographic and Legal Considerations

Service Availability: Our Service may not be available in all geographic locations due to legal, regulatory, or operational considerations. We reserve the right to restrict access from certain jurisdictions as necessary to comply with applicable laws or to maintain the quality and safety of our platform.

Legal Compliance: Users must comply with all applicable laws and regulations in their jurisdiction, including those related to education, employment, taxation, and professional licensing. Teachers are responsible for maintaining any required professional licenses or certifications in their jurisdiction and for complying with local regulations regarding tutoring services.

International Users: For users outside our primary operating jurisdiction, additional terms and conditions may apply, and certain features or services may not be available. International users are responsible for ensuring their use of our Service complies with local laws and regulations.

User Responsibilities and Conduct

General Conduct Standards

Professional Behavior: All users must maintain professional standards of conduct in their interactions on our platform. This includes respectful communication, honest representation of qualifications and needs, and adherence to ethical standards appropriate for educational professionals and parents seeking educational services. Users must treat all other platform members with courtesy and respect, recognizing the professional nature of our educational community.

Accurate Representation: Users must provide truthful and accurate information in their profiles, communications, and all interactions on our platform. Teachers must accurately represent their qualifications, experience, and capabilities. Parents must provide honest information about their children's educational needs and their expectations for tutoring services. Misrepresentation of credentials, experience, or needs is strictly prohibited and may result in account termination.

Legal and Ethical Compliance: Users must comply with all applicable laws, regulations, and professional ethical standards in their use of our Service. This includes compliance with privacy laws, employment regulations, educational standards, and professional codes of conduct. Users must not use our platform for any illegal activities or purposes that violate applicable laws or regulations.

Platform Integrity: Users must not engage in activities that compromise the integrity, security, or functionality of our platform. This includes not attempting to circumvent our matching systems, not creating false or duplicate accounts, and not engaging in activities that could harm other users or the platform community.

Communication Standards

Professional Communication: All communications through our platform must maintain professional standards appropriate for educational contexts. Users should communicate clearly, respectfully, and constructively in all interactions, whether in direct messages, community forums, or other platform features.

Privacy and Confidentiality: Users must respect the privacy and confidentiality of other platform members. Teachers must maintain appropriate confidentiality regarding any information shared by parents about their children's educational needs. Parents should respect teachers' professional privacy and personal boundaries.

Appropriate Content: All content shared through our platform, including messages, forum posts, and profile information, must be appropriate for a professional educational environment. Content that is offensive, inappropriate, discriminatory, or harmful is strictly prohibited.

Safety and Security:Users must prioritize safety and security in all platform interactions. This includes protecting personal information, reporting suspicious or inappropriate behavior, and following our safety guidelines for initial meetings and ongoing tutoring relationships.

Community Participation

Constructive Engagement: Users who participate in our community features, including forums and discussion areas, must contribute constructively to professional dialogue and knowledge sharing. Posts and comments should add value to discussions and support the professional development of community members.

Intellectual Property Respect: Users must respect the intellectual property rights of others in all community interactions. This includes properly attributing sources, not sharing copyrighted materials without permission, and respecting the original work and ideas of other community members.

Collaborative Spirit:Our platform thrives on collaboration and mutual support among educational professionals and parents. Users are encouraged to share knowledge, provide helpful feedback, and support other community members in achieving their educational goals.

Teacher Services and Obligation

Professional Profile and Qualifications

Comprehensive Profile Creation: Teachers must create detailed, accurate profiles that showcase their educational background, teaching experience, subject specialties, and professional qualifications. Profiles should include information about teaching philosophy, preferred age groups, available subjects, scheduling flexibility, and any special expertise or certifications that may be relevant to potential tutoring opportunities.

Credential Verification: Teachers must participate in our credential verification process, which may include submission of educational transcripts, teaching certifications, professional licenses, and employment verification. Enhanced verification options, including background checks and additional reference verification, are available for teachers who wish to provide extra assurance to parents.

Ongoing Professional Development: Teachers are encouraged to engage in ongoing professional development and to update their profiles to reflect new qualifications, certifications, or areas of expertise. Our platform provides access to professional development courses and resources to support teachers' continued growth and effectiveness.

Availability and Scheduling: Teachers must maintain accurate information about their availability, scheduling preferences, and capacity for new tutoring relationships. This includes promptly updating availability when circumstances change and communicating clearly with parents about scheduling constraints or changes.

Service Delivery Standards

Quality Tutoring Services: Teachers who connect with families through our platform are expected to provide high-quality tutoring services that meet professional standards for educational instruction. This includes appropriate lesson planning, progress monitoring, communication with parents, and adaptation of teaching methods to meet individual student needs.

Professional Boundaries: Teachers must maintain appropriate professional boundaries in all interactions with students and parents. This includes maintaining professional relationships, respecting family privacy, and adhering to ethical standards for educational professionals. Teachers should be familiar with and follow best practices for professional conduct in tutoring relationships.

Communication and Reporting: Teachers should maintain regular communication with parents about student progress, challenges, and achievements. This includes providing feedback on learning objectives, suggesting additional resources or support when appropriate, and addressing any concerns that arise during the tutoring relationship.

Safety and Child Protection: Teachers have a responsibility to prioritize student safety and well-being in all tutoring interactions. This includes following appropriate safety protocols for in-person meetings, maintaining professional conduct in online tutoring sessions, and reporting any concerns about student welfare to appropriate authorities and parents.

Platform Engagement and Community Participation

Resource Sharing: Teachers are encouraged to contribute to our educational resource marketplace by sharing high-quality teaching materials, lesson plans, and educational content. All shared resources should meet professional standards for educational materials and should be original work or properly licensed content.

Community Leadership: Experienced teachers are encouraged to participate in our community forums and discussion areas, sharing expertise and supporting less experienced educators. This includes mentoring new teachers, participating in professional discussions, and contributing to the collective knowledge of our educational community.

Feedback and Improvement: Teachers should provide constructive feedback about our platform and services to help us continuously improve the user experience and better serve the educational community. This includes participating in surveys, providing suggestions for new features, and reporting any issues or concerns.

Professional Networking: Teachers are encouraged to use our platform's networking features to build professional relationships, collaborate on educational projects, and support each other's professional development. These relationships can enhance the overall quality of educational services available through our platform.

Parent Services and Obligations

Tutoring Request and Matching Process

Detailed Tutoring Requests: Parents must provide comprehensive information about their children's educational needs, including subject areas requiring support, current grade level, specific learning objectives, any special considerations or learning differences, and preferences for tutoring format (in-person, online, or hybrid). This information is essential for our matching system to identify appropriate teachers and for teachers to understand how they can best support each student.

Student Information and Privacy: Parents are responsible for providing accurate information about their children's educational needs while maintaining appropriate privacy boundaries. This includes sharing relevant information about learning styles, academic challenges, and educational goals while protecting sensitive personal information that is not necessary for tutoring purposes.

Teacher Selection and Evaluation: Parents should carefully review teacher profiles, qualifications, and experience when considering potential tutoring matches. Our platform provides detailed information about each teacher's background, but parents are responsible for making informed decisions about which teachers are most appropriate for their children's needs.

Communication and Coordination: Parents must maintain open communication with selected tutors about their children's progress, any concerns that arise, and any changes in educational needs or objectives. This includes providing feedback about tutoring effectiveness and working collaboratively with teachers to support student success.

Supervision and Oversight Responsibilities

Parental Oversight: Parents maintain full responsibility for supervising their children's tutoring relationships and ensuring that all tutoring activities are appropriate and beneficial. This includes monitoring the content and methods of tutoring sessions, ensuring appropriate safety measures are in place, and maintaining awareness of their children's educational progress and well-being.

Safety Measures: Parents are responsible for implementing appropriate safety measures for tutoring relationships, particularly for in-person tutoring sessions. This includes verifying teacher credentials, establishing safe meeting locations, and maintaining appropriate supervision levels based on their children's ages and needs.

Educational Goals and Expectations: Parents should establish clear educational goals and expectations for tutoring relationships and communicate these effectively to selected teachers. This includes defining success metrics, discussing preferred teaching approaches, and providing guidance about their children's learning preferences and challenges.

Feedback and Evaluation: Parents should provide regular feedback to teachers about tutoring effectiveness and their children's progress. This feedback helps teachers adjust their approaches and ensures that tutoring relationships remain productive and beneficial for student learning.

Platform Engagement and Community Participation

Community Participation: Parents are welcome to participate in appropriate community discussions and forums, sharing experiences and insights that may benefit other parents seeking educational support. This participation should focus on constructive sharing of experiences and support for other families navigating educational challenges.

Resource Utilization: Parents are encouraged to explore and utilize the educational resources available through our platform, including articles about supporting children's learning, guides for working effectively with tutors, and information about educational best practices.

Platform Feedback: Parents should provide feedback about their experiences with our platform, including suggestions for improvements, reports of any issues or concerns, and input about additional features or services that would benefit families seeking educational support.

Referrals and Recommendations: Parents who have positive experiences with our platform are encouraged to refer other families who might benefit from our tutoring matching services. These referrals help expand our community and provide more opportunities for teachers while helping more families access quality educational support.

Matching and Communication Services

AI-Powered Matching System

Matching Algorithm Functionality: Our sophisticated matching system uses artificial intelligence and machine learning algorithms to analyze teacher profiles and parent requests, identifying potential matches based on multiple compatibility factors. These factors include subject expertise, grade level experience, teaching style preferences, geographic proximity, scheduling availability, and other relevant criteria that contribute to successful tutoring relationships.

Match Quality and Accuracy: While our matching system is designed to identify highly compatible teacher-parent pairs, we cannot guarantee that every suggested match will result in a successful tutoring relationship. The effectiveness of matches depends on many factors beyond our algorithm's scope, including personal compatibility, communication styles, and individual learning needs that may not be fully captured in profile information.

Matching Process Transparency: We provide transparency about how our matching system works while protecting proprietary algorithms and user privacy. Users can understand the general factors considered in matching and can provide feedback to help improve match quality over time. Teachers and parents can also specify preferences and requirements that influence matching recommendations.

Continuous Improvement: Our matching algorithms continuously learn from user feedback, successful relationships, and platform interactions to improve match quality over time. We regularly analyze matching effectiveness and make adjustments to enhance the accuracy and relevance of our recommendations.

Communication Platform Features

Secure Messaging System: We provide secure messaging tools that enable teachers and parents to communicate about tutoring opportunities, discuss educational needs, and coordinate tutoring arrangements. These communication tools are designed to facilitate professional interactions while maintaining appropriate privacy and security measures.

Initial Contact Protocols: Our platform includes guidelines and best practices for initial communications between teachers and parents, helping both parties establish professional relationships and set appropriate expectations for tutoring services. These protocols support successful relationship building while maintaining safety and professionalism.

Ongoing Communication Support: We provide tools and resources to support ongoing communication between teachers and parents throughout tutoring relationships. This includes features for scheduling coordination, progress reporting, and addressing any issues or concerns that may arise during tutoring engagements.

Communication Monitoring and Safety: We implement appropriate monitoring and safety measures for platform communications to ensure compliance with our community standards and to protect user safety. This includes automated detection of inappropriate content and human review of reported communications when necessary.

Relationship Facilitation and Support

Relationship Building Resources: We provide resources and guidance to help teachers and parents build successful tutoring relationships, including best practices for initial meetings, goal setting, progress monitoring, and addressing challenges that may arise during tutoring engagements.

Conflict Resolution Support: When conflicts or misunderstandings arise between teachers and parents, we provide mediation support and resources to help resolve issues constructively. Our goal is to support successful educational relationships while maintaining fairness and professionalism for all parties involved.

Success Monitoring and Feedback: We encourage ongoing feedback from both teachers and parents about their experiences with matched relationships, using this information to improve our matching algorithms and support services. This feedback helps us understand what contributes to successful tutoring relationships and how we can better support our users.

Relationship Transition Support: We provide support for relationship transitions, including guidance for ending tutoring relationships professionally, finding replacement tutors when needed, and maintaining positive connections within our educational community even when specific tutoring arrangements conclude.

Educational Resources and Marketplaces

Resource Marketplace Overview

Marketplace Functionality: Our educational resource marketplace provides a platform where teachers can upload, share, and sell educational materials including lesson plans, worksheets, teaching guides, assessment tools, and other educational content. This marketplace serves both as a revenue opportunity for teachers and as a valuable resource for educators seeking high-quality teaching materials across various subjects and grade levels.

Quality Standards and Review: All resources submitted to our marketplace undergo quality review processes to ensure they meet educational standards and provide value to the teaching community. Our review criteria include educational appropriateness, content accuracy, clear learning objectives, and professional presentation. Resources that do not meet our quality standards may be rejected or require revision before publication.

Resource Categories and Organization: We organize marketplace resources by subject area, grade level, resource type, and other relevant categories to help users find materials that meet their specific needs. Teachers can tag their resources with appropriate keywords and descriptions to improve discoverability and help other educators find relevant materials.

Pricing and Revenue Sharing: Teachers can offer their resources for free or set their own pricing for paid resources. For paid resources, we implement a revenue sharing model where teachers retain a significant portion of sales proceeds while TeacherX.app receives a platform fee to support marketplace operations and continued development. Specific revenue sharing terms are provided in our seller agreement.

Resource Creation and Submission

Original Content Requirements: Teachers who submit resources to our marketplace must ensure that all content is original work or properly licensed material that they have the right to distribute. This includes respecting copyright laws, obtaining necessary permissions for any third-party content, and providing appropriate attribution for sources and references used in educational materials.

Content Standards and Guidelines: All marketplace resources must meet our content standards, which include educational appropriateness, accuracy, clarity, and professional quality. Resources should align with recognized educational standards where applicable and should provide clear value to teachers and students. Content that is inappropriate, inaccurate, or of poor quality will not be accepted for publication.

Intellectual Property Protection: Teachers retain ownership of their original educational content while granting TeacherX.app a license to distribute and market their resources through our platform. We implement measures to protect teacher intellectual property, including digital rights management, usage tracking, and enforcement of terms of use for purchased resources.

Resource Updates and Maintenance: Teachers are encouraged to maintain and update their published resources to ensure continued accuracy and relevance. This includes responding to user feedback, correcting any errors that are identified, and updating content to reflect changes in educational standards or best practices.

Marketplace Transactions and User Rights

Purchase and Download Process: Users can browse, preview, and purchase resources through our secure marketplace platform. Purchased resources are available for immediate download and can be accessed through user accounts for future reference. We maintain records of all purchases to support user access and provide customer service when needed.

Usage Rights and Restrictions: Purchased resources are licensed for individual use by the purchasing teacher or educational institution. Resources may not be redistributed, resold, or shared beyond the scope of the original purchase license. Specific usage rights and restrictions are clearly defined for each resource and communicated to purchasers at the time of purchase.

Refund and Return Policies: We provide clear refund policies for marketplace purchases, including circumstances under which refunds may be granted and the process for requesting refunds. Our goal is to ensure customer satisfaction while maintaining fairness for resource creators and supporting the sustainability of our marketplace.

Customer Support and Dispute Resolution: We provide customer support for marketplace transactions, including assistance with downloads, technical issues, and disputes between buyers and sellers. Our support team works to resolve issues fairly and efficiently while maintaining positive relationships within our educational community.

Professional Development and Courses

Course Offerings and Content

Professional Development Curriculum: TeacherX.app offers a comprehensive library of professional development courses designed to help teachers enhance their skills, stay current with educational trends, and advance their careers. Our course offerings cover various topics including teaching methodologies, subject-specific training, technology integration, classroom management, and professional skills development.

Course Quality and Accreditation: All courses offered through our platform are developed by qualified educational professionals and undergo rigorous quality review processes. We work with recognized educational institutions and professional organizations to ensure our courses meet high standards for professional development and, where applicable, provide continuing education credits or professional development hours.

Learning Formats and Accessibility: Our courses are available in various formats including self-paced online modules, live virtual sessions, and hybrid learning experiences. We design our courses to be accessible to teachers with different learning preferences and scheduling constraints, providing flexibility while maintaining educational quality and engagement.

Progress Tracking and Certification: We provide comprehensive progress tracking for all courses, allowing teachers to monitor their learning progress, complete assessments, and earn certificates of completion. These certificates can be used to document professional development activities and may qualify for continuing education requirements in various jurisdictions.

Professional Development Support

Career Planning Resources: We provide resources and guidance to help teachers plan their professional development journeys, including career assessment tools, skill gap analysis, and recommendations for courses and learning paths that align with career objectives.

Continuing Education Credits: Many of our courses are designed to provide continuing education credits or professional development hours that meet requirements for teacher certification renewal and professional advancement. We work with relevant authorities and organizations to ensure our courses meet applicable standards and requirements.

Professional Networking: Our professional development platform includes networking opportunities that allow teachers to connect with peers, share learning experiences, and build professional relationships that support ongoing career development and collaboration.

Learning Community Support: We foster a supportive learning community where teachers can share experiences, ask questions, and provide mutual support throughout their professional development journeys. This community aspect enhances the learning experience and provides ongoing support for professional growth.

Payment Terms and Subscriptions

Subscription Plans and Pricing

Service Tiers: TeacherX.app offers multiple subscription tiers designed to meet the diverse needs of our user community. Our free tier provides access to basic platform features including profile creation, limited matching services, and access to community resources. Our premium subscription tier, priced at $9.99 per month, provides enhanced features including unlimited job applications, advanced matching capabilities, resource marketplace access, and priority customer support.

Subscription Benefits: Premium subscribers receive enhanced platform capabilities including the ability to apply for unlimited tutoring opportunities, post job listings as parents, upload and sell educational resources, access to premium professional development courses, and advanced communication tools. These benefits are designed to provide significant value for users who are actively engaged in our educational marketplace.

Pricing Transparency: All subscription pricing is clearly displayed on our website and in our mobile application, with no hidden fees or surprise charges. We provide detailed information about what is included in each subscription tier and any limitations that apply to free accounts. Users can easily compare subscription options and make informed decisions about which tier best meets their needs.

Educational Discounts: We offer special pricing considerations for qualifying educational institutions, non-profit organizations, and users in developing countries where our standard pricing may present accessibility challenges. These discounts are designed to ensure that financial constraints do not prevent qualified educators from accessing our platform and services.

Payment Processing and Billing

Secure Payment Processing: All financial transactions on our platform are processed through secure, PCI-compliant payment processors that implement industry-standard security measures to protect user financial information. We do not store complete credit card numbers or sensitive financial data on our servers, instead relying on tokenized payment systems that maintain security while enabling convenient transaction processing.

Billing Cycles and Renewal: Premium subscriptions are billed on monthly cycles with automatic renewal unless cancelled by the user. We provide advance notice of upcoming renewals and renewal charges, and users can cancel their subscriptions at any time through their account settings. Cancelled subscriptions remain active until the end of the current billing period.

Payment Methods: We accept various payment methods including major credit cards, debit cards, and electronic payment systems to provide convenience and accessibility for users worldwide. Payment method information is securely stored and can be updated through user account settings as needed.

Transaction Records: We maintain detailed records of all transactions, including subscription payments, course purchases, and marketplace transactions. Users can access their transaction history through their account dashboards and can download receipts and invoices for accounting and tax purposes.

Refunds and Cancellations

Subscription Cancellation: Users can cancel their premium subscriptions at any time without penalty. Cancelled subscriptions remain active until the end of the current billing period, after which accounts revert to free tier access levels. We do not provide prorated refunds for partial billing periods except in cases of billing errors or technical issues that prevent service access.

Course and Resource Refunds: We provide refund policies for course purchases and marketplace transactions that balance customer satisfaction with fairness to content creators. Refund requests are evaluated based on factors such as the extent of course completion, technical issues that prevented access, and the nature of any quality concerns raised by purchasers.

Billing Dispute Resolution: We provide clear processes for resolving billing disputes, including dedicated customer support for payment-related issues and escalation procedures for complex disputes. Our goal is to resolve all billing issues fairly and efficiently while maintaining positive relationships with our user community.

Service Credit Policies: In cases where service disruptions or technical issues significantly impact user experience, we may provide service credits or subscription extensions as appropriate compensation. These policies are designed to maintain user satisfaction and demonstrate our commitment to service quality.

Intellectual Property Rights

TeacherX.app Intellectual Property

Platform Ownership: TeacherX.app and all related software, technology, content, and materials provided as part of our Service are owned by TeacherX.app or our licensors and are protected by intellectual property laws including copyright, trademark, patent, and trade secret laws. This includes our matching algorithms, user interface designs, platform functionality, and proprietary educational content.

Limited License Grant: Subject to compliance with these Terms, we grant users a limited, non-exclusive, non-transferable, revocable license to access and use our Service for personal and professional purposes related to education and tutoring. This license does not include any right to resell, distribute, modify, or commercially exploit our Service beyond the intended use as an educational marketplace platform.

Trademark Protection: TeacherX.app, our logo, and other marks used in connection with our Service are trademarks or registered trademarks of TeacherX.app. Users may not use our trademarks without prior written consent, except as necessary to identify our Service in accordance with accepted trademark usage practices.

Technology and Innovation: All technology, algorithms, processes, and innovations developed by TeacherX.app in connection with our Service remain our exclusive property. Users do not acquire any rights to our underlying technology, source code, or proprietary methods through use of our Service.

User-Generated Content and Resources

Content Ownership: Users retain ownership of original content they create and upload to our platform, including educational resources, profile information, forum posts, and other user-generated content. However, by uploading content to our platform, users grant TeacherX.app certain licenses necessary to operate our Service and provide the intended functionality.

Platform License: By uploading content to our Service, users grant TeacherX.app a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display user content solely for the purpose of providing and improving our Service. This license includes the right to make content available to other users as intended by our platform functionality.

Educational Resource Rights: Teachers who upload educational resources to our marketplace retain ownership of their original content while granting TeacherX.app rights to distribute and market these resources through our platform. Revenue sharing arrangements and specific licensing terms for marketplace resources are detailed in our seller agreements.

Content Standards: All user-generated content must meet our quality and appropriateness standards and must not infringe on the intellectual property rights of third parties. Users are responsible for ensuring they have all necessary rights and permissions for content they upload to our platform.

Third-Party Intellectual Property

Respect for Third-Party Rights: Users must respect the intellectual property rights of third parties and may not upload, share, or use copyrighted materials without proper authorization. This includes educational resources, images, text, and other content that may be protected by copyright, trademark, or other intellectual property laws.

DMCA Compliance: We comply with the Digital Millennium Copyright Act (DMCA) and have established procedures for responding to claims of copyright infringement. We will remove allegedly infringing content upon receipt of valid DMCA notices and may terminate accounts of users who repeatedly infringe on the rights of others.

Fair Use Considerations: We recognize that educational use may qualify for fair use or other educational exceptions under copyright law. However, users remain responsible for making their own determinations regarding fair use and must comply with applicable copyright laws and institutional policies.

Licensed Content: Our platform may include content licensed from third parties, including educational materials, software components, and multimedia content. Such content remains the property of its respective owners and is subject to the terms of applicable licenses.

User-Generated Content

Content Creation and Sharing

Content Types: Users may create and share various types of content through our platform, including educational resources, teaching materials, profile information, forum posts, comments, and communications with other users. All content must comply with our community standards and terms of service.

Quality Expectations: We encourage users to create high-quality content that adds value to our educational community. This includes well-written posts, professionally prepared educational resources, accurate profile information, and constructive contributions to community discussions.

Content Moderation: While we do not pre-screen all user-generated content, we reserve the right to review, monitor, and remove content that violates our terms of service or community standards. We may use automated tools and human review to identify potentially problematic content.

User Reporting: Users can report inappropriate or concerning content through our reporting mechanisms. We investigate all reports promptly and take appropriate action, which may include content removal, user warnings, or account restrictions.

Content Rights and Responsibilities

User Responsibility: Users are solely responsible for the content they create and share on our platform. This includes ensuring content accuracy, appropriateness, and compliance with applicable laws and our terms of service. Users must not share content that is harmful, offensive, infringing, or otherwise inappropriate for our educational community.

Content Backup: Users are responsible for maintaining their own backups of important content. While we implement reasonable data protection measures, we cannot guarantee that user content will never be lost due to technical failures, security incidents, or other unforeseen circumstances.

Content Removal: Users can remove their own content from our platform at any time through their account settings or by contacting our support team. However, some content may be retained for legal or operational purposes as described in our Privacy Policy.

Community Guidelines: All user-generated content must comply with our community guidelines, which promote respectful, professional, and constructive interactions among our educational community members.

Privacy and Data Protection

Comprehensive Privacy Protection: User privacy is fundamental to our Service, and our data practices are governed by our comprehensive Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy provides detailed information about how we collect, use, share, and protect personal information and other data related to our users.

Data Minimization: We collect and process only the personal information necessary to provide our services effectively. This includes information needed for account creation, matching services, communication facilitation, and platform security. We do not collect unnecessary personal information and regularly review our data collection practices to ensure they remain appropriate and minimal.

User Control: We provide users with meaningful control over their personal information, including the ability to access, correct, and delete their data. Users can manage their privacy settings, control communication preferences, and make informed decisions about what information to share through our platform.

Transparency: We maintain transparency about our data practices and provide clear information about how user information is collected, used, and shared. This transparency enables users to make informed decisions about their participation in our platform and their privacy preferences.

Data Security Measures

Security Infrastructure: We implement comprehensive technical, administrative, and physical security measures to protect user data from unauthorized access, disclosure, alteration, and destruction. Our security program meets industry standards and is regularly updated to address emerging threats and vulnerabilities.

Encryption and Access Controls: We use encryption to protect data both in transit and at rest, and we implement strict access controls to ensure that only authorized personnel can access user data for legitimate business purposes. All access to user data is logged and monitored for security purposes.

Incident Response: We maintain detailed incident response procedures to address potential security breaches or privacy incidents. In the event of an incident that may affect user data, we will notify affected users and relevant authorities as required by applicable laws and will take immediate steps to contain and remediate the situation.

Regular Security Audits: We conduct regular security audits and assessments to ensure the ongoing effectiveness of our security measures and to identify opportunities for improvement. We also work with third-party security experts to conduct penetration testing and vulnerability assessments.

Platform Availability and Modifications

Service Availability

Best Efforts Commitment: We strive to maintain high levels of service availability and performance, implementing redundant systems and monitoring tools to minimize service disruptions. However, we cannot guarantee uninterrupted access to our Service due to factors that may be beyond our control, including internet infrastructure issues, third-party service dependencies, and necessary maintenance activities.

Planned Maintenance: We perform regular maintenance and updates to improve our Service and maintain security. We provide advance notice of planned maintenance that may significantly impact service availability, typically scheduling such activities during periods of low user activity to minimize disruption to our educational community.

Emergency Maintenance: In some cases, emergency maintenance may be necessary to address security vulnerabilities, critical bugs, or other urgent issues. While we strive to provide advance notice when possible, emergency maintenance may be implemented immediately when necessary to protect user safety and platform security.

Service Dependencies: Our Service depends on various technical components including cloud infrastructure, third-party integrations, and internet connectivity. While we implement redundancy and backup systems where possible, service availability may be affected by issues with these dependencies that are beyond our direct control.

Service Modifications and Updates

Continuous Improvement: We continuously enhance our Service by adding new features, improving existing functionality, and updating our technology infrastructure. These improvements are designed to enhance user experience, improve matching accuracy, and maintain platform security and performance.

Feature Changes: We may modify, suspend, or discontinue any feature or functionality of our Service at any time. While we strive to provide advance notice of significant changes that may affect user workflows, some modifications may be implemented immediately for security or operational reasons.

User Interface Updates: We may update the user interface and user experience of our Service to improve usability, accessibility, and functionality. We provide support resources and guidance to help users adapt to interface changes and take advantage of new features.

Backward Compatibility: We make reasonable efforts to maintain backward compatibility when making changes to our Service, though some updates may require users to modify their content or workflows to maintain full functionality. We provide migration tools and support when significant changes are necessary.

Prohibited Uses and Community Standards

General Prohibitions

Illegal Activities: Users may not use our Service for any illegal activities or in violation of any applicable laws, regulations, or professional standards. This includes activities that violate privacy laws, employment regulations, educational standards, or any other legal requirements applicable to users' jurisdictions or professional roles.

Harmful or Inappropriate Content: Users may not create, upload, or share content that is harmful, offensive, threatening, abusive, harassing, defamatory, discriminatory, or otherwise inappropriate for our educational community. This includes content that promotes violence, hatred, or illegal activities, or that could harm the safety and well-being of other users.

Fraudulent or Deceptive Practices: Users may not engage in fraudulent or deceptive practices, including misrepresenting qualifications, experience, or credentials, creating false profiles or accounts, or providing misleading information about tutoring services or educational needs.

Platform Abuse: Users may not engage in activities that abuse or compromise our platform, including attempting to circumvent security measures, creating multiple accounts to evade restrictions, or using automated tools to manipulate our systems or services.

Professional Standards Violations

Unprofessional Conduct: Teachers and parents must maintain professional standards appropriate for educational contexts. Unprofessional conduct includes inappropriate communications, boundary violations, conflicts of interest, or behavior that undermines the trust and safety of our educational community.

Credential Misrepresentation: Teachers may not misrepresent their qualifications, experience, certifications, or professional background. All professional information must be accurate and verifiable, and teachers must promptly update their profiles when circumstances change.

Inappropriate Relationships: Users must maintain appropriate professional boundaries and may not use our platform to pursue personal relationships that are inappropriate for educational contexts or that could compromise the safety and well-being of students or other users.

Privacy Violations: Users may not violate the privacy of other users by sharing personal information without authorization, accessing accounts without permission, or otherwise compromising user privacy and confidentiality.

Content and Communication Violations

Spam and Solicitation: Users may not use our Service to send spam, unsolicited communications, or commercial solicitations that are unrelated to legitimate educational purposes. All communications should be relevant, professional, and respectful of other users' time and preferences.

Intellectual Property Infringement: Users may not upload, share, or use copyrighted content without proper authorization, except as permitted by fair use or other applicable legal exceptions. All content must respect the intellectual property rights of others.

Malicious Content: Users may not upload or share malicious software, viruses, or other harmful code that could damage our Service or other users' devices and systems.

Impersonation: Users may not impersonate other users, educational institutions, TeacherX.app staff, or any other individuals or entities. All users must represent themselves accurately and honestly in all platform interactions.

Termination and Suspension

User-Initiated Termination

Account Deletion: Users may terminate their accounts at any time by following the account deletion procedures in their account settings or by contacting our customer support team. Account deletion results in the removal of user data in accordance with our data retention policies and applicable legal requirements.

Subscription Cancellation: Users may cancel their premium subscriptions at any time without penalty. Cancelled subscriptions remain active until the end of the current billing period, after which accounts revert to free tier access levels. Users retain access to purchased courses and resources even after subscription cancellation.

Data Export: Before terminating their accounts, users are encouraged to export any important data or content they wish to retain. We provide tools to facilitate data export, including profile information, communications, and educational resources, though users are responsible for initiating the export process before account deletion.

Gradual Transition: We provide support for users who wish to gradually reduce their platform engagement before full account termination, including options to pause subscriptions, limit profile visibility, or temporarily restrict account activity.

TeacherX.app-Initiated Termination

Terms Violations: We may suspend or terminate user accounts for violations of these Terms, including prohibited uses, inappropriate conduct, or failure to comply with our community standards. We typically employ a graduated response approach, starting with warnings and temporary restrictions before proceeding to account termination.

Safety and Security: We may immediately suspend or terminate accounts when necessary to protect the safety and security of our users and platform. This includes cases involving potential harm to minors, fraudulent activities, or security threats that require immediate action.

Legal Requirements: We may terminate accounts or restrict access as required by law, court orders, or regulatory requirements. In such cases, we will comply with legal obligations while providing appropriate notice to affected users when legally permitted.

Service Quality: We may terminate accounts that consistently violate our quality standards or community guidelines, particularly in cases where users repeatedly receive complaints or fail to meet professional standards expected in our educational community.

Suspension Procedures

Temporary Suspension: We may temporarily suspend accounts while investigating potential violations, safety concerns, or disputes between users. During suspension, users may have limited access to their accounts and data, and we will communicate the reason for suspension and expected resolution timeline.

Appeal Process: Users whose accounts are suspended or terminated have the right to appeal these decisions through our established appeal procedures. We provide fair and reasonable appeal processes that include review by appropriate staff members and consideration of additional information provided by users.

Restoration Procedures: In cases where suspensions are lifted or appeals are successful, we provide clear procedures for account restoration and will work to minimize any negative impact on users' platform engagement and relationships.

Communication During Suspension: We maintain communication with suspended users throughout the review process, providing updates on investigation status and clear information about steps needed for potential account restoration.

Effects of Termination

Data Retention: Upon account termination, user data is handled in accordance with our data retention policies and applicable legal requirements. Some data may be retained for limited periods to comply with legal obligations or to protect the rights and safety of other users.

Service Access: Terminated users lose access to our Service and most account-related data, though purchased courses and resources may remain accessible through alternative arrangements in some cases.

Community Impact: Account termination may affect ongoing tutoring relationships, community participation, and marketplace activities. We provide support to minimize disruption to other users who may be affected by account terminations.

Survival of Terms: Certain provisions of these Terms survive account termination, including intellectual property rights, limitation of liability, dispute resolution procedures, and any ongoing obligations related to past platform use.

Disclaimers and Limitations of Liability

Service Disclaimers

"As Is" Provision: Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Educational Outcomes: While our Service is designed to facilitate connections between qualified teachers and families seeking educational support, we do not guarantee specific educational outcomes, academic improvements, or tutoring success. Educational results depend on many factors beyond our platform's control, including student engagement, teacher-student compatibility, parental support, and individual learning needs.

Matching Accuracy: Our AI-powered matching system is designed to identify compatible teacher-parent pairs based on available information, but we cannot guarantee that every suggested match will result in successful tutoring relationships. Matching effectiveness depends on the accuracy and completeness of user profiles and the complex interpersonal factors that contribute to successful educational relationships.

Third-Party Content: We disclaim responsibility for the accuracy, completeness, appropriateness, or quality of third-party content accessible through our Service, including educational resources created by users, external links, and integrated services from other providers.

Limitation of Liability

Damages Limitation: To the maximum extent permitted by applicable law, TeacherX.app's total liability for any claims arising from or related to these Terms or our Service shall not exceed the amount paid by the user for our Service during the twelve months preceding the claim, or $100, whichever is greater.

Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, educational opportunities, or business relationships, regardless of the theory of liability and even if we have been advised of the possibility of such damages.

Educational and Professional Impact: We are not liable for any negative educational outcomes, professional consequences, or reputational impacts that may result from use of our Service, tutoring relationships facilitated through our platform, or any service interruptions or technical issues.

User Interactions: We are not liable for damages arising from interactions between users, including disputes between teachers and parents, issues with tutoring relationships, or problems with educational resources purchased through our marketplace.

Force Majeure and External Factors

Unforeseeable Events: We shall not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, internet infrastructure failures, or technical failures of third-party services.

Pandemic and Emergency Situations: We recognize that users may face extraordinary circumstances such as pandemics, natural disasters, or other emergencies that significantly impact educational activities. We will work collaboratively with our community to address service needs during such circumstances while maintaining appropriate limitations on our liability.

Third-Party Dependencies: Our Service relies on various third-party providers for infrastructure, payment processing, and other essential functions. We are not liable for service disruptions or issues caused by third-party provider failures or changes to thirdparty services beyond our control.

Indemnification

User Indemnification Obligations

General Indemnification: Users agree to indemnify, defend, and hold harmless TeacherX.app, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to user's use of our Service, violation of these Terms, or infringement of any third-party rights.

Content Responsibility: Users are responsible for indemnifying us against any claims arising from content they create, upload, or share through our Service, including claims of copyright infringement, privacy violations, defamation, or inappropriate content that may harm other users or third parties.

Professional Services: Teachers are responsible for indemnifying us against claims arising from their tutoring services, professional conduct, or interactions with students and parents. This includes claims related to educational malpractice, inappropriate conduct, or failure to meet professional standards.

Marketplace Activities: Users who participate in our educational resource marketplace are responsible for indemnifying us against claims related to their resources, including intellectual property infringement, quality issues, or misrepresentation of content.

Scope and Procedures

Defense Rights: Our indemnification rights include the right to control the defense of any indemnified claims, though we will consult with users regarding defense strategies and settlement decisions when appropriate and practical.

Cooperation Requirements: Users agree to cooperate fully with us in defending against indemnified claims and to take reasonable steps to mitigate damages when possible. This includes providing necessary information, documentation, and testimony as needed for defense efforts.

Settlement Authority: We reserve the right to settle indemnified claims at our discretion, though we will make reasonable efforts to consult with affected users before agreeing to settlements that may impact their interests or reputation.

Exclusions: User indemnification obligations do not extend to claims arising solely from our gross negligence, willful misconduct, or material breach of these Terms.

Dispute Resolution

Informal Resolution Procedures

Direct Communication: We strongly encourage users to contact us directly to resolve any disputes or concerns before pursuing formal legal action. Many issues can be resolved efficiently through direct communication with our customer support team, account managers, or senior management.

Mediation Services: For disputes that cannot be resolved through direct communication, we offer mediation services to help parties reach mutually acceptable solutions. Our mediation process is designed to be fair, efficient, and focused on maintaining positive relationships within our educational community.

Good Faith Efforts: All parties agree to make good faith efforts to resolve disputes through informal means, including honest communication, reasonable compromise, and consideration of all relevant factors that may contribute to dispute resolution.

Documentation: We encourage parties to document their concerns and attempted resolution efforts, as this information can be valuable for understanding issues and developing effective solutions.

Formal Dispute Resolution

Binding Arbitration: Disputes that cannot be resolved through informal means shall be resolved through binding arbitration administered by a recognized arbitration organization, using arbitrators with relevant experience in educational services, technology, or commercial disputes.

Arbitration Procedures: Arbitration proceedings shall be conducted in accordance with the rules of the selected arbitration organization, with modifications as necessary to accommodate the educational nature of our Service and the needs of our user community.

Location and Language: Arbitration proceedings shall be conducted in a location convenient to the parties, with consideration given to user location and accessibility. Proceedings shall be conducted in English unless otherwise agreed by the parties.

Costs and Fees: Arbitration costs and fees shall be allocated in accordance with the arbitration organization's rules, with consideration given to the relative resources and circumstances of the parties involved.

Class Action Waiver and Exceptions

Individual Dispute Resolution: Users agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits, collective arbitrations, or other group legal proceedings, except where such waivers are prohibited by applicable law.

Small Claims Court: Disputes involving small amounts that fall within the jurisdiction and monetary limits of small claims court may be resolved in small claims court rather than through arbitration, at the option of either party.

Injunctive Relief: Nothing in these Terms prevents any party from seeking injunctive relief or other equitable remedies in court for violations that could cause irreparable harm, such as intellectual property infringement or breaches of confidentiality obligations.

Emergency Situations: In emergency situations involving user safety, platform security, or other urgent matters, parties may seek immediate legal relief without exhausting informal resolution procedures.

Governing Law

Applicable Legal Framework

Governing Jurisdiction: These Terms and any disputes arising from or related to our Service shall be governed by the laws of [Jurisdiction to be specified], without regard to conflict of law principles that might apply the laws of another jurisdiction.

Federal and International Law: Our Service and these Terms are designed to comply with applicable federal laws and international legal frameworks, including those related to data protection, consumer rights, and educational services.

Multi-Jurisdictional Considerations: For users located outside our primary jurisdiction, additional legal requirements may apply, and we make reasonable efforts to comply with applicable local laws while maintaining consistent service standards across our user community.

Educational Law Integration: These Terms are designed to complement and support compliance with applicable educational laws and professional standards, though users remain responsible for ensuring their own compliance with relevant legal and professional requirements.

Legal Interpretation and Enforcement

Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

Entire Agreement: These Terms, together with our Privacy Policy and any additional agreements for specific services, constitute the entire agreement between users and TeacherX.app regarding our Service and supersede all prior or contemporaneous communications and proposals.

Amendment Procedures: These Terms may only be amended by TeacherX.app in accordance with the procedures specified in the "Changes to Terms" section, and no other modifications or amendments shall be effective unless agreed to in writing by authorized representatives of TeacherX.app.

Interpretation Principles: These Terms shall be interpreted in a manner that supports their educational purpose, promotes fair and reasonable outcomes for all parties, and maintains the integrity and effectiveness of our educational marketplace.

Changes to Terms

Modification Procedures

Notice Requirements: We will provide at least 30 days' advance notice of material changes to these Terms through email notifications to registered users, prominent announcements on our platform, and updates to our website. For minor changes that do not materially affect user rights or obligations, we may provide shorter notice periods.

Change Categories: We categorize changes as material or non-material based on their impact on user rights, obligations, or the fundamental nature of our Service. Material changes include modifications to payment terms, dispute resolution procedures, liability limitations, or core service functionality.

User Communication: We provide clear, understandable explanations of changes and their implications for users, including specific information about how changes may affect different types of users or platform activities.

Implementation Timeline: Changes to these Terms become effective on the date specified in the updated Terms, and continued use of our Service after the effective date constitutes acceptance of the changes.

User Response to Changes

Acceptance and Rejection: Users who do not agree to modified Terms may discontinue using our Service and delete their accounts before the effective date of the changes. Continued use of our Service after the effective date indicates acceptance of the modified Terms.

Grandfathering Provisions: In some cases, we may provide grandfathering provisions for existing users to allow for orderly transition to updated Terms, particularly for changes that significantly affect ongoing relationships or commitments.

Support During Transitions: We provide support and guidance to help users understand changes and adapt their use of our Service as needed. This may include updated documentation, training resources, or direct assistance from our customer support team.

Feedback Opportunities: We welcome user feedback about proposed changes and may modify our approach based on constructive input from our community, though we retain final authority over Terms modifications.

Types of Changes

Legal Compliance Updates: We may update these Terms to comply with new laws, regulations, or legal requirements, particularly those affecting educational technology, data protection, or consumer rights.

Service Enhancement Changes: Changes may be made to reflect new features, services, or capabilities added to our platform, ensuring that our Terms accurately reflect our current Service offerings and user capabilities.

Clarification and Improvement: We may modify these Terms to provide greater clarity, correct errors, improve readability, or better reflect our intended policies and procedures without changing substantive rights and obligations.

Community Standards Evolution: As our educational community grows and evolves, we may update our Terms to reflect changing community standards, best practices, or user needs while maintaining our core commitment to educational excellence and user safety.

Contact Information

General Contact Information

Customer Support: For general questions, technical support, or assistance with our Service, users can contact our customer support team at support@teacherx.app or through the support portal accessible through user account dashboards. Our support team is available during business hours and strives to respond to inquiries within 24 hours.

Business Inquiries: For business development opportunities, partnership proposals, or institutional service inquiries, please contact our business development team at business@teacherx.app. We welcome opportunities to collaborate with educational institutions, organizations, and other stakeholders in the educational community.

Legal and Compliance: For legal questions, compliance issues, or concerns related to these Terms, users can contact our legal team at legal@teacherx.app. Our legal team handles contract questions, dispute resolution, and compliance matters related to our Service.

Specialized Contact Channels

Privacy and Data Protection: For privacy-related questions, data protection concerns, or requests related to personal information, users can contact our privacy team at privacy@teacherx.app or our Data Protection Officer at dpo@teacherx.app.

Security Issues: To report security vulnerabilities, incidents, or concerns, users should contact our security team immediately at security@teacherx.app. We take security reports seriously and respond promptly to potential threats or vulnerabilities.

Educational Partnerships: For questions about educational partnerships, research collaborations, or academic initiatives, please contact our education team at education@teacherx.app. We actively seek opportunities to support educational research and collaborate with academic institutions.

Marketplace Support: For questions about our educational resource marketplace, including seller support, quality issues, or marketplace policies, users can contact marketplace@teacherx.app for specialized assistance.

Response Commitments and Procedures

Response Timeframes: We strive to respond to all inquiries promptly, with most customer support requests receiving responses within 24 hours during business days. Legal and compliance inquiries typically receive responses within 5-10 business days, depending on complexity.

Escalation Procedures: For complex issues or concerns that require additional attention, we provide clear escalation procedures that ensure appropriate review and resolution. Users can request escalation through our customer support team or by contacting senior management directly.

Emergency Contacts: For urgent security, safety, or legal concerns, we maintain emergency contact procedures to ensure rapid response outside of normal business hours. Emergency contact information is available through our website and customer support channels.

Follow-Up and Resolution: We maintain records of all user inquiries and provide follow-up communication to ensure that issues are resolved satisfactorily. Our goal is to maintain positive relationships with our user community through responsive, helpful customer service.

Physical Address and Legal Service

Mailing Address:

TeacherX.app Legal Department

[Physical address to be provided]

[City, State, ZIP Code]

[Country]

Legal Service: For legal notices, formal complaints, or service of legal documents, please use our designated legal address and follow applicable legal procedures for service of process.

International Users: Users located outside our primary jurisdiction may have additional contact options or requirements. We provide information about international support and legal procedures through our website and customer support channels.